Reduce IVR testing
time by 90%
Test every menu, prompt, and path automatically - no manual QA. Bespoken helps teams catch issues before they impact your customers.
- ✓ End-to-end automated tests
- ✓ Real-time alerts & 24/7 monitoring
- ✓ Multilingual & multi-accent testing
- ✓ Fast, expert support you'll actually love
Trusted by companies like
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How Bespoken automates IVR testing
1. Import IVR flows
Use our automated crawler, or directly import your test flows from Excel.
2. Refine test flows
Update tests to focus on specific paths, prompts and expectations.
3. Run automated calls
Test every menu, prompt, ASR response, and route in minutes.
4. Get detailed results instantly
Audio, transcripts, logs, and pass/fail reporting - all in one dashboard.
Why teams choose Bespoken
90% less testing time
Automate repetitive tasks and free your team from manual dialing.
Always-on reliability
24/7 synthetic monitoring alerts you when something breaks.
True global testing
Support for 100+ locales, accents, and languages.
Works with any IVR
Amazon Connect, Genesys, Avaya, Twilio, Cisco, NICE, Five9 - if it has a number, we can test it.
Zero engineering required
Start testing in minutes, not weeks.
Trusted by leading enterprises
"We have helped Mercedes Benz R&D deliver exceptional quality for its connected car voice interaction experiences — quality which is synonymous with the Mercedes-Benz name."
ROBERT BRUCCHARDT | Senior Software Engineer | Mercedes-Benz R&D NA
Built for modern contact centers
Via our seamless integrations with:
- Development tools: GitHub, GitLab, Jenkins, Jira
- Observability tools: Amazon CloudWatch, Datadog, Splunk, New Relic, & API, and other monitoring dashboards (just ask - if you already have it, we will add it!)
Automated testing fits directly into your development and QA workflow.
Frequently Asked Questions
Does it work with any IVR?
Yes - if you have a phone number, we can test it.
How long does setup take?
Most teams run their first automated test in under 15 minutes.
Do I need engineers to get started?
No. Bespoken is designed to be fully self-serve.
Can I test in multiple languages?
Yes. We support 100+ locales and accents.
Do you offer continuous monitoring?
Yes - Bespoken can run synthetic calls 24/7 to alert you of failures.
Do you support load/peak/performance testing?
Yes - Bespoken provides software and services for comprehensive scalability testing.
Do you support simulated agents?
Yes. Our simulated agents handle calls and chats like real agents, including post-call work and capturing interaction details for automated test verification.
Do you use Generative AI for testing?
Yes. We use generative AI to create test data, evaluate system responses, and suggest prompt and response improvements. All AI features are optional.
Ready to automate your IVR testing?
See how fast, accurate and reliable your IVR can be with automated
testing from Bespoken AI
testing from Bespoken AI
