How One Of The Largest Banks in The World
Saved 800+ Hours Per Month With Bespoken AI
About BNP Paribas
BNP Paribas is one of the world’s leading banks, serving millions of customers in over 65 countries.
Their contact center plays a vital role in delivering fast, reliable service — but their manual testing process was holding them back.
Their contact center plays a vital role in delivering fast, reliable service — but their manual testing process was holding them back.
The Shift to Test Automation
To improve quality and move faster, BNP Paribas turned to Bespoken. By automating regression and functional testing for their IVR systems, they reduced testing time, increased coverage, and released with confidence.
The Results
800
Hours of manual time saved per month
300%
Increase in test coverage
5
Number of languages tested
“The Bespoken team were life savers. They were the solution we had been waiting for.”
Lead QA Engineer | BNP Paribas
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