Load Testing
Guaranteed Scalability, Economically Delivered
Be Ready For The Storm
Test Comprehensively
Do It All Economically
Ensure your systems are ready to handle the busiest times of the year. Load testing verifies the scalability of your system, from end-to-end, identifying bottlenecks with carriers, platforms, third-party services, databases and even agents. And do it all for far less than with other vendors.
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Tests to be used for load tests are easy to set up
Comprehensive reporting across every aspect of load tests
Simulate users AND agents as part of load tests to measure performance comprehensively
Best-In-Class Features
Easy To Set Up
The Bespoken Dashboard makes it easy to set up and run load tests. Functional tests and simulated agents to be used in a load test can be setup in a matter of minutes.
Omni-Channel
We work across Email, SMS, Telephone, Webchat and more. Our load tests go beyond simply straining APIs and channels, but can be real simulations of the contact center as a whole.
Comprehensive Language Support
We support more than 100 languages, and hundreds of dialects. And we use state-of-the-art ASR to ensure your applications are transcribed correctly.
Near Infinite Scale
We can handle the heaviest load testing volumes, scaling to tens of thousands of simultaneous calls and interactions. We work with multiple providers to ensure that even the most challenging scenarios can be executed with ease.
Global Support
We can interact with phone systems anywhere in the world, with in-country numbers from a huge variety of carriers. Simulate users AND agents from anywhere across the globe.
Simulated Agents
Our load tests don't just simulate users calling into the system. We can also simulate agents answering calls, responding to emails, and performing post-call cleanup. We have off-the-shelf support for popular platforms such as Amazon Connect, Genesys Cloud CX, and Nice InContact, and can also handle custom agent desktop experiences.
In-Depth Reporting
Our load test reporting captures every aspect of every interaction that occurs. We provide comprehensive reporting that covers audio quality, throughput, errors and error types, as well detailed diagnostics on interactions that failed.
Budget-Friendly Design
In addition to like-for-like better pricing, we help our customers design load tests to get the most out of their budget. Though the ideal case we know may be to run a test for maximum volume for 24 hours or more, this is usually not feasible. We help customers define tests that verify the most critical concerns while still staying in their budget.
The Bespoken Load Testing Platform
Platform Support and Partners
We proudly support all the leading vendors in our industry
Ready to unleash your SCALABILITY SUPERPOWERS?
Tell us about your load testing needs and learn more about our offering & get a quote NOW!
