About TE Connectivity
TE Connectivity is a global leader in connectors and sensors, powering essential technology across industries.
Their contact center handles thousands of interactions every day — but slow, manual testing was creating bottlenecks in quality and speed.
Their contact center handles thousands of interactions every day — but slow, manual testing was creating bottlenecks in quality and speed.
The Shift to Test Automation
With customer interactions spanning multiple channels and regions, TE Connectivity needed to simulate real-world usage at scale. Using Bespoken’s Load Testing, they identified bottlenecks early and optimized performance across their systems.
The Results
Multi-channel
Email, phone, web chat, and WeChat — fully covered and validated
54,000
Simulated extensive, human-like interactions
Global testing
Load testing executed across 4 continents
“The only team that could do this, at a far better price”
Troy Doherty | TE Connectivity
Want results like these for your IVR and chatbot flows?
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