Launch your Agentic AI with confidence
Agentic AI systems are powerful — and unpredictable. Bespoken's simulation and evaluation platform gives you the confidence to launch, and the tools to keep it performing long-term.
Agentic AI is hard to test.
Even harder to trust in production.
Agentic AI systems interact with customers in real time. When they fail, customers notice first. Here are the five problems teams run into without the right testing approach.
Variable behavior
Non-deterministic AI outputs make it nearly impossible to know if your system is working correctly from one test run to the next.
Too many test cases
Manual test creation can't keep pace with real-world customer intent. Teams end up with shallow coverage and false confidence.
Evolving models
Every LLM update can break expected behavior. Without continuous evaluation, you don't know what changed until a customer tells you.
Bad speech recognition
ASR errors compound throughout agentic flows. A misheard word can derail an entire interaction — and most teams never measure ASR accuracy directly.
A complete system for agentic AI confidence
Persona-based simulations
We build detailed personas that reflect your real customer intents, profiles, and edge cases — then simulate conversations automatically. No manual scripting required.
Multi-factor evaluations
Every simulation is scored across five dimensions — accuracy, completeness, precision, relevance, and resolution — using a combination of LLM-based and rules-based evaluators.
Ongoing regression tests
Once your system stabilizes, simulation findings transfer into curated functional test suites. Your team runs them continuously — so you always know where you stand.
Five dimensions. One clear picture.
Every simulation run scores your system across five axes — giving you a reliable, repeatable measure of health that goes far beyond pass/fail.
Accuracy
Is the information the agent provides factually correct?
Completeness
Does the agent fully address the customer's intent?
Precision
Is the response focused, or does it include irrelevant content?
Relevance
Does the answer match the actual question being asked?
Resolution
Does the interaction end with the customer's need met?
Depth vs. speed vs. cost — you control the mix
Every test tier measures something different. The deeper you go, the more realistic — and the more expensive. Bespoken runs all three, in the proportion that makes sense for your system.
End-to-End
Interacts with your full system exactly as a real user would — voice channel, speech recognition, AI logic, and response. The most realistic test you can run.
Integration
Bypasses the transport layer and hits your API directly. Enables parallel testing with broad coverage — without the overhead of a full call.
Component
Tests individual components — ASR, NLU, or LLM — in isolation. Maximum scale, minimum noise. Pinpoints exactly which layer broke.
What teams achieve with Bespoken
"With Bespoken, we are able to cover far more test scenarios than we could have manually."
— Lead Engineer, Dun & Bradstreet
An open-ended RAG + LLM webchat interface serving complex domain queries — tested at scale with persona-based simulation and zero integration overhead.
Up and running in three weeks
Bespoken leads the initial setup and configuration. Your team takes full ownership from there — with our support whenever you need to go deeper.
Exploratory testing & simulation
We identify scope, source personas, run initial simulations, and evaluate results together.
Bespoken AITraining & handoff
We train your team on the platform and hand over curated test suites and evaluation reports.
Your teamRegression & evolution
Your team runs continuous regression tests. As your system evolves, new simulations keep you ahead of issues.
Your team + BespokenReady to launch your agentic AI with confidence?
We're working with a select group of actively engaged beta partners. All features are included in your existing plan — pricing is based on usage only. No extra cost to get started.
