If you work with IVRs, virtual assistants, or chatbots, you know how frustrating it can be to test them. There are myriad paths through conversational systems, often poorly documented, that require a lot of time and patience to specify and verify.
To ensure that there are not hidden errors and make sure every interaction works as intended, exploratory testing is essential.
In this article, we’ll explain what exploratory testing is, why it can make a real difference in the quality of your conversational experiences, and how to get started easily — especially with the help of tools like Bespoken.
How does Exploratory Testing work?
Exploratory testing lets you evaluate how your conversational system — like an IVR, chatbot, or voice assistant — really behaves when people interact with it. Unlike traditional testing, which follows fixed scripts, exploratory testing covers multiple paths and scenarios, uncovering issues that regular test cases might miss.
With this approach, you can:
- Catch errors before your users do
- Measure the real quality of the experience
- Identify areas for improvement
It’s a fast, effective, and hands-on way to see your experience through your users’ eyes — and fix it before it becomes a problem.
Bespoken: The #1 Solution for testing your Conversational Experiences
With Bespoken, you take exploratory testing to the next level — combining automation, intelligence, and speed to detect issues before they impact your users, with almost no manual effort required. It’s the only solution you need to test your voice and chat experiences, with benefits like:
🧠 AI-powered detection of anomalies
Our engine analyzes system responses and flags issues like speech recognition failures, confusing loops, empty messages, or unnatural replies. We also automatically simulate user interactions and utterances with Generative AI, helping to identify and verify otherwise unforeseen use-cases and user paths.
⏱ Lower QA time and cost
What used to take days of manual testing now runs in minutes — freeing your team to focus on improving the experience.
🌍 Multi-language and multi-channel coverage
Test voice and text interactions in any language, on platforms like Twilio, Genesys, Alexa, WhatsApp, and more. Why Bespoken?
Why Bespoken?
While other solutions require intensive configuration or only work with pre-defined flows, Bespoken stands out with:
- Exploratory + automated testing in one platform: Run exploratory, regression, and smoke tests from a single place — with no switching tools or processes.
- Built specifically for conversational experiences: We're not a generic QA platform. Bespoken is purpose-built for IVRs, IVAs, chatbots, and voice assistants — and it shows in the results.
- Straightforward, all-in pricing: Unlike other tools with hidden fees and feature restrictions, Bespoken gives you access to everything under one subscription — no surprises, no small print.
Trusted by Global Enterprises
Some of the world’s most customer-centric brands use Bespoken to power and perfect their conversational experiences:
We’re also official Technology Partners with AWS and Google Cloud, and integrate seamlessly with platforms like Twilio, Genesys, Vonage, and Talkdesk.
❗ Don’t Wait for your users to find the errors
The issues that frustrate your users the most aren’t in the obvious paths. They’re in the edge cases — the unexpected inputs, misheard phrases, awkward silences.
And they are happening right now.
With Bespoken, you can catch them before they turn into tickets, complaints, or lost customers.
👉 Request a demo today and we’ll show you how exploratory testing works on your own flows.
Make your IVR, chatbot, or virtual assistant truly understand your users — and respond the way they expect.
