AI-Driven Exploratory Testing
True Test Automation
Start Fast
Gain Insight
Leverage AI
Benchmark Against Competitors
Rapidly learn how existing systems work using the Bespoken AI Crawler. Across IVR, chatbots and more, we can quickly map out how your system works, and provide insights on its strengths and weaknesses. The Crawler can also be used as a sales and marketing tool to highlight to prospects how their systems can be improved.
Product Gallery
Explore and map out IVR and webchat behavior rapidly and automatically
Record, analyze and accurately transcribe system prompts with ease
In-depth analytics to benchmark system performance and usability against industry standards
Easily export to a variety of formats - including Visio as well as to create Bespoken automated tests
Best-In-Class Features
AI Driven
The Bespoken AI Crawler leverages AI to interact with your contact center systems. It leverages cutting-edge Generative AI to navigate its way through your system, as well as probe for potential security issues and user experience problems.
Easy To Setup
All you need to get started with our AI Crawler is a phone number and URL. The Crawler will take it from there!
Multi-Channel
Our AI Crawler works across all the channels we support, including IVR, SMS, and Webchat.
Multi-Lingual
We support more than 100 languages, and hundreds of dialects. And we use state-of-the-art ASR to ensure your applications are transcribed correctly.
In-Depth Insights
We provide summary and detailed metrics across a variety of factors, including usability complexity, ASR and NLU accuracy, time to queue, time to agent, and more. All of these metrics can be contextualized against best-all-around and best-in-industry.
Crawl Once, Run Forever
Crawling the system provides an immediate benefit. But the output can be translated into automated tests that can be run in perpetuity (as well as easily refreshed by subsequent crawls). That means the one-time crawl provides enduring value to your organization.
Competitive Differentiation
For solution integrators and consultants looking to differentiate themselves, crawling the systems of existing and prospective customers can provide significant value to maintain, grow and win business.
Precise Transcription
Transcribing prompts from existing systems is tedious, error-prone and time-consuming. Our AI Crawler makes the process a breeze, capturing transcripts accurately out of the gate, and making it easy to fine-tune them quickly with easy-to-access prompt recordings.
Best Support In The Industry
We pride ourselves on our superior customer service. We love our customers, and we work hard to ensure their questions are answered and their feature requests are implemented. We routinely hear that our responsiveness is a key factor in why customers choose Bespoken and stay with Bespoken.
The Bespoken Discovery-Driven Development Process
Platform Support and Partners
We proudly support all the leading vendors in our industry
Ready to unleash your AI SUPERPOWERS?
Start your free trial and begin mapping out your IVR & chatbot applications NOW!
