Validation & Testing for ASR, LLM, and NLU models
Bespoken is a leading provider of LLM testing solutions. We help companies integrate LLM-based chat and voice bots and ensure that their applications are accurate, functional, and safe at every stage, from development to deployment. With Bespoken, you can achieve peace of mind, knowing that your LLMs are reliable, delivering correct information, and safeguarding your customers from misleading or harmful responses. Partner with us today and unlock the full potential of LLMs while mitigating risks.
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Model Validation Pipeline
Bespoken employs a meticulous LLM validation pipeline consisting of four key stages. This rigorous process ensures the accuracy, functionality, and safety of your LLM implementation:
- Entity-based validation: This step ensures that your LLM is able to correctly identify and respond to entities, such as people, places, and things.
- Rules-based validation: This step ensures that your LLM is able to follow the rules that you have defined for it correctly.
- LLM-based validation: This step uses an LLM to test your LLM. This allows us to use the power of large language models to identify and flag potential problems.
- Manual validation: This step is performed by a human reviewer to ensure that all of the tests have been passed and that there are no additional problems.
Bespoken: Auditing And Validation For LLMs
Match power with power
Bespoken uses our LLM to test your LLM. We utilize the power of large language models to repeatedly query and verify your application while it is in development and after deployment.
Ensure your knowledge base has not been corrupted
The many parameters used to train an LLM make it possible that your knowledge base has information that properly represents your brand. Bespoken will run tests for known customer questions to understand how your LLM responds.
Identify and flag hallucinations
LLMs can create hallucinations (responses that are incorrect) that provide your customers with inaccurate or misleading information. Bespoken will identify and provide alerts when your LLM makesa hallucination.
Achieve peace of mind
LLMs are an exciting technology development that can help improve your company’s customer service, but they pose a risk. Bespoken testing can help harness the power of LLMs while still providing peace of mind.
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