February product updates

More control, better visibility, smarter testing

We’ve been busy improving your testing experience — making conversational AI testing more flexible, scalable, and efficient.

From better control over test data to enhanced speech-to-text models and improved dashboard usability — here’s what’s new in Bespoken AI this February.

📑 In this update

• Override data rows per test case
• NEW: Monitoring Pauses
• Speech-to-Text (STT) improvements
• Test list improvements for large Test Suites
• Platform experience improvements

🧩 Override data rows per Test case

If you're using Data Tables, you now have more granular control over your test cases.

You can override the default data row for a specific test case — without modifying the entire test suite.

Why this matters

Previously, selecting a data row applied it across all tests. 👉 Now, you can customize data at the individual test level.

For example, imagine you're testing an IVR employee verification flow. You may want to validate how the system behaves when the caller is:

• An enabled employee (access granted)
• A disabled employee (access denied)
• An employee with incomplete data (error handling scenario)

Instead of switching data rows every time you want to test a different condition, you can override the data directly within each test case.

This allows you to validate multiple caller scenarios within the same test suite — keeping your automated IVR tests cleaner, more scalable, and easier to maintain.

🗓️ NEW: Monitoring Pauses

You can now control when monitoring is paused for specific test suites.

With the new Monitoring Pauses section in the dashboard, teams can define schedules where monitoring automatically stops — and resumes — based on predefined calendars.

Why this matters

In real-world environments, not every day should trigger monitoring alerts.

Public holidays, scheduled maintenance, and non-operational periods shouldn’t generate unnecessary monitoring activity.

Now you can plan for those moments in advance. For example, you might:

• Assign a U.S. holiday calendar to your USA IVR test suite
• Create custom calendars for maintenance windows or planned downtime

You can create multiple pause calendars and assign them directly within the test suite configuration.

This gives you more control over monitoring behavior — reducing unnecessary alerts and keeping monitoring aligned with real operational schedules.

🎙️ Speech-to-Text improvements (Google STT updates)

We’ve expanded Speech-to-Text configuration options inside Advanced Settings to improve transcription accuracy in voice testing.

You can now:

• Choose between Google Speech-to-Text V1 and V2 (Beta)
• Use the Telephony model for improved phone-call transcription
• Soon test Chirp 2 and Chirp 3 with automatic language detection

Better transcription means more reliable automated voice testing results.

📋 Test List improvements for large Test Suites

Managing large test suites (10+ test cases) is now easier and more structured.

New improvements include:

• Visible total test case count
• Scroll-enabled test list (no more endless pages)
• Search filter to quickly find specific test cases

These changes make large-scale conversational AI testing more organized and efficient.

📱 Platform experience improvements

We’ve improved the overall responsiveness and layout of the dashboard, including:

• Projects page
• Virtual Devices page
• Advanced Settings

What’s new:

• Better responsiveness across screen sizes
• Cleaner layout in Advanced Settings
• No display issues on lower resolutions
• More consistent cross-device experience

These updates make configuration smoother and navigation more intuitive — especially for teams working with complex test environments.

🚀 Try the New Features

All updates are now live in your Bespoken dashboard.

Start testing with:

• Data row overrides for flexible test scenarios
• Google STT V2 beta for improved transcription accuracy
• Faster navigation across large test suites

If you're looking to improve your conversational AI quality with automated testing and monitoring —

👉 Book a demo or start testing with Bespoken AI today.