The Bespoken AI Show
Candid conversations and industry breakdowns on voice AI, conversational AI, and what it really takes to build, test, and govern reliable AI agents in the enterprise.
All Episodes
7 Episodes · Video + Full Transcripts
Ep. 7: The Evolving World of AI Agents: Autonomy, Reliability, and More – with Alan Nichol
John Kelvie sits down with Alan Nichol, CTO and Co-Founder of Rasa, to explore speech-to-speech models, balancing AI autonomy with deterministic controls, contact center adoption, and evaluating enterprise AI agents.
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Ep. 6: Rethinking How We Build AI Agents – with Braden Ream, Voiceflow
Voiceflow CEO Braden Ream joins John Kelvie to discuss moving beyond rigid intent-based chatbots to LLM-powered enterprise AI agents, deterministic workflows, QA, governance, and proactive customer experiences.
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Ep. 5: Building Reliable AI: Testing, Governance, and Agents – with Andrew Freed
IBM Distinguished Engineer Andrew Freed joins John Kelvie to unpack what it takes to run reliable AI in production — from guardrails, undocumented business policies, and governance to LLM-as-a-judge and high-value test suites.
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Ep. 4: Voice AI: From Where We Were to Where We’re Going – with Amy Stapleton
Opus Research Senior Analyst Amy Stapleton joins John Kelvie to trace the arc of voice AI from early Alexa skills to LLM agents, contact center automation, trust, CCaaS platforms, ambient computing, and humanoid robots.
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Ep. 3: Alexa & The Evolution of Voice AI – with Emerson Sklar
Amazon Alexa Chief Evangelist Emerson Sklar joins John Kelvie to discuss Alexa+, personal AI assistants, natural multimodal voice experiences on Fire TV, and the evolving role of developers in the age of AI.
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Ep. 2: OpenAI, Google & Gartner: What’s Happening in Voice AI
John Kelvie and Diego Sandoval break down three major stories shaping Voice AI: OpenAI’s move into screen-free voice hardware, Google and Five9’s deepening CCaaS partnership, and Gartner’s Conversational AI Magic Quadrant.
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Ep. 1: Voice AI News & CCW Wrap-Up – The Bespoken AI Show
In the premiere episode of The Bespoken AI Show, John Kelvie and Diego Sandoval unpack Salesforce’s Fin deal, Apple’s Siri AI updates, Amazon Connect’s no-code UI vision, ElevenLabs Procedures, and takeaways from CCW.
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