Crawl Your IVR Now - No Cost or Commitments - Click Here To Start
Bespoken Logo
Case Studies
Pricing
Docs
Blog
About
SIGN UP
SIGN IN

July Product Updates

Extend your testing beyond the conversation

Testing conversational systems is about more than validating responses.

This month, we're introducing new integrations that allow Bespoken AI to connect with external platforms, making it possible to validate backend outcomes, publish test telemetry, and verify post-call workflows automatically.

We've also improved voice selection, introduced new call quality insights, and made Exploratory Testing available as an early preview.

📑 In this update

🔌 New integrations and testing capabilities

Automated testing is most valuable when it validates the entire customer journey—not just the conversation itself.

With this release, Bespoken introduces a new integration framework that makes it easy to connect your test suites with external platforms. Integrations are configured once by administrators at the organization level and are automatically available across your test runs.

1. Kore AI

Verify what happens behind the conversation.

After a call ends, Bespoken can automatically retrieve session information from Kore AI and validate backend outcomes such as routing decisions, user attributes, or conversation metadata as part of your automated assertions.

Results appear alongside your conversation results, giving QA teams visibility into both customer-facing responses and backend behavior.

You can find this (and all the integrations listed below) in Organization -> Integrations in your Bespoken Dashboard.

Need help setting up the integration? Our team is happy to assist.

2. DataDog

Bring your testing metrics into your existing observability workflow.

Once connected, Bespoken automatically publishes telemetry metrics to your DataDog account after every test run, making it easy to monitor testing activity alongside the rest of your production environment.

3. SMS Verification

Many customer journeys don't end when the conversation finishes.

With SMS Verification, Bespoken automatically checks whether the expected text message is received after a call or chatbot interaction, allowing you to validate appointment confirmations, authentication messages, booking confirmations, and other SMS-based workflows as part of a single automated test.

No additional credentials are required to get started.

🎤 Improved voice selection

Selecting the right testing voice is now much easier.

Instead of scrolling through a long dropdown, the new voice picker lets you quickly search and filter voices by provider, model, and other attributes. Built-in previews let you hear each voice before selecting it, making it easier to compare options and choose the best fit for your testing scenarios.

Whether you're using Google Chirp, expressive Watson voices, Amazon Polly, or other supported providers, finding the right voice is now faster than ever.

📞 New Call Quality insights

Understanding why a call behaved a certain way is just as important as knowing whether it passed or failed.

The new Call Quality section provides additional visibility into each IVR test, including connection and audio quality metrics, routing information, call termination details, and other diagnostics that help teams better understand call performance and troubleshoot issues more efficiently.

🧪 Exploratory Testing (Beta)

You may notice a new Exploratory Testing section in your dashboard.

This feature is currently available as an early preview while we continue improving the experience, expanding capabilities, and preparing documentation ahead of its official release.

If you'd like to explore it early, we'd love to hear your feedback as we continue building it.

🤓 TL;DR

Ready to test beyond the conversation?

Book a demo to see how Bespoken helps teams automate conversational AI testing, validate backend workflows, and monitor customer experiences with confidence.