Automate Post-Test SMS Verification

Validate what happens after the conversation

Some conversational workflows don't end when the call or chatbot interaction ends. A customer might need to receive a confirmation, appointment reminder, booking notification, or other SMS as the final step.

With SMS Verification, Bespoken can automatically check whether the expected message was received after a test finishes.

This lets you validate the complete workflow—not just whether the conversation itself passed.

How it works

Once enabled, Bespoken waits for an inbound SMS after the test finishes and compares the message against the expectation defined in your test.

If the expected message arrives within the configured time window, the verification passes.

If it doesn't arrive, the test is marked as failed and the result shows what was expected and why the verification didn't pass.

For example:

Post-Test SMS Verification
FAIL
Expected: “Your appointment has been set”
No inbound SMS arrived in the time window.

The SMS verification result appears in the Post Processing section of the test results, alongside the rest of the test execution.

Configure it once

SMS Verification can be enabled directly from the Bespoken dashboard.

You can configure:

• Poll timeout — how long Bespoken waits for the SMS after a test finishes, from the default 60 seconds up to 180 seconds.
• Default target phone number (optional) — the number used when a test doesn't specify its own recipient.

Bespoken uses its own phone numbers, so no SMS provider credentials are required.

Test the workflows that matter

SMS verification is particularly useful for IVR and chatbot workflows that trigger a text message as part of the customer journey.

For example:

• Appointment confirmations
• Booking confirmations
• Reservation updates
• Follow-up notifications
• Other SMS-based customer communications

Instead of checking manually whether the message arrived, you can make SMS delivery part of your automated test.

🤓 TL;DR

• Automatically verify SMS messages after a test.
• Compare received messages against your expected result.
• Configure the verification directly in Bespoken.
• No SMS provider credentials required.
• Ideal for IVR and chatbot workflows that trigger text messages.

Getting Started

SMS Verification can be configured directly from your Bespoken dashboard.

If you'd like help setting it up or designing your SMS verification workflow, our team is happy to assist 👉 contact@bespoken.ai

Ready to test beyond the conversation?

Book a demo to see how Bespoken helps teams automate conversational AI testing and validate the complete customer journey.