BNP Paribas
BNP Paribas is one of the leading financial instituations in the world.
Functional Testing
For IVR
Saving Time and Expanding Test Coverage
BNP needed faster, more comprehensive testing for their contact center applications, in particular:
- Reduce time spent for regression testing new releases of their IVR system
- More comprehensive testing of contact center flows
- Support for a variety of accents and languages
The results were impressive:
>800 hours / month
More than 800 hours of manual time saved per month via automation
300% Greater Test Coverage
Besides saving time, BNP vastly expanded the scope of their tests, allowing them to launch with greater confidence
5+ Languages
Testing easily across languages enables the team to verify parts of the application that otherwise would go un-tested
The Bespoken team were life savers. They were the solution we had been waiting for.
Lead QA Engineer, BNP Paribas
