TE Connectivity
$16B per year electronics manufacturer, with a global salesforce.
Load Testing
For IVR
Saving Time and Expanding Test Coverage
TE Connectivity needed a way to rigorously simulate their customer iteractions across mulitple channels, globally:
- Simulate real-world customer and agent interactions on 4 channels: email, phone, web chat, and WeChat
- Perform 100 hours of load testing, across 4 continents
- Precisely replicate human behaviors to stress test the system at scale
Bespoken delivered big results:
Multi-Channels
Email, phone, web chat, and WeChat — fully covered and validated
Global Testing
Load testing executed across 4 continents, ensuring worldwide reliability
54,000 Simulated Interactions
Extensive, human-like interactions to mirror real customer experiences
The only team that could do this, at a far better price.
Troy Doherty, TE Connectivity
